REFUND & RETURN POLICY
Last updated: 11 June 2026
At Holla Enterprises, customer satisfaction is important to us.
Because many of our products are fragrance and beauty items, certain conditions apply.
Eligible Returns
Returns may be accepted if:
Wrong product was delivered.
Product arrived damaged.
Product is defective upon delivery.
Product differs significantly from what was ordered.
Customers must notify us within 48 hours of receiving their order.
Non-Returnable Items
For hygiene and quality reasons, we do not accept returns on:
Opened perfumes
Used perfume oils
Used body sprays
Used body mists
Opened beauty products
Refund Process
Where a refund is approved, it will be processed back through the original payment method within 5–10 business days, depending on the payment provider.
Exchanges
Where possible, we may replace damaged or incorrect items instead of issuing a refund.
Wholesale Orders
Wholesale customers are encouraged to inspect their orders immediately upon delivery.
Any shortages, damages, or discrepancies must be reported within 48 hours.
Contact
For refund or return requests:
Holla Enterprises
Quality • Trust • Global Reach
